Overview 🔗
Everview AI Inc. (“Everview AI,” “we,” “us,” or “our”) provides software that helps teams plan, coordinate, and execute work visually. This Customer Data Privacy Policy explains how we collect, use, disclose, retain, and protect Customer Data in connection with the Everview AI service (the “Service”).
This policy applies to Customer Data processed on behalf of our customers. It is intended to explain what data we handle, why we handle it, and the choices and rights available to customers and, where applicable, their end users.
1. Scope 🔗
This Privacy Policy applies to:
- customers that register for, purchase, or use the Service;
- authorized users who access the Service on a customer’s behalf; and
- end-user information included in Customer Data that customers choose to sync, upload, create, or manage in the Service.
2. Definitions 🔗
- Customer Data
- Data, content, and materials submitted to, stored in, synced with, or otherwise processed by the Service on behalf of a customer.
- Personal Data
- Information that identifies, relates to, describes, or can reasonably be associated with an individual.
- Authorized User
- An employee, contractor, or other person authorized by a customer to access the Service.
- Subprocessor
- A third-party service provider engaged by Everview AI to process Customer Data on our behalf in support of the Service.
3. Information We Collect and Process 🔗
3.1 Customer-Provided Data 🔗
Depending on how the Service is used, Customer Data may include:
- account, workspace, and organization details;
- project, issue, sprint, roadmap, and dependency data synced from connected systems such as Jira;
- user identifiers, display names, profile metadata, and assignment information;
- capacity, availability, prioritization, planning, and execution metadata;
- comments, notes, annotations, and other collaboration content created in the Service; and
- settings, preferences, and configuration data.
3.2 Technical and Usage Data 🔗
We may also collect technical and operational data, including:
- log data such as timestamps, IP addresses, browser type, operating system, and request metadata;
- product usage information such as viewed pages, features used, and performance events; and
- diagnostic and error information used to operate, support, secure, and improve the Service.
4. How We Use Customer Data 🔗
We use Customer Data only for legitimate business and service-related purposes, including to:
- provide, maintain, and support the Service;
- synchronize data from connected systems and render customer workspaces;
- secure the Service, detect misuse, and investigate incidents;
- monitor performance, troubleshoot errors, and improve product reliability;
- respond to customer requests, support tickets, and technical issues; and
- comply with applicable law and enforce our contractual rights.
We do not sell Customer Data. We do not use Customer Data for third-party advertising.
5. Legal Basis for Processing 🔗
Where applicable, we process Personal Data on the following legal bases:
- Contract performance: to provide the Service and fulfill our obligations to customers;
- Legitimate interests: to secure, maintain, support, and improve the Service; and
- Legal compliance: to comply with applicable legal obligations.
6. Security of Customer Data 🔗
We maintain administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction.
More information about our security practices is available in our Partner Security Policy and Trust Center.
7. Data Retention 🔗
We retain Customer Data for as long as reasonably necessary to provide the Service, satisfy contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements.
Following termination or expiration of a subscription, we may retain Customer Data for a limited period to support account recovery, legal compliance, backup retention, and operational continuity, after which it is deleted or de-identified in accordance with our internal retention practices.
8. Data Sharing and Disclosure 🔗
We disclose Customer Data only as necessary to operate the Service, including:
- to subprocessors and service providers working on our behalf under contractual obligations;
- to comply with law, regulation, legal process, or enforceable governmental request;
- to protect the rights, property, and safety of Everview AI, our customers, or others; and
- in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
9. Subprocessors 🔗
We may use third-party service providers for hosting, storage, observability, support operations, communications, and related service delivery functions. We require subprocessors to handle Customer Data in a manner consistent with applicable contractual and legal obligations.
10. International Data Transfers 🔗
Everview AI is based in Canada, and Customer Data may be processed in Canada, the United States, or other jurisdictions where Everview AI or its subprocessors operate.
Where required by applicable law, we use appropriate transfer mechanisms and safeguards for cross-border transfers.
11. Privacy Rights 🔗
Depending on applicable law, customers and individuals may have rights relating to Personal Data, including rights of access, correction, deletion, portability, restriction, and objection.
Requests can be submitted to privacy@everview.ai. We may need to verify identity and authority before responding.
13. Children’s Privacy 🔗
The Service is intended for business use and is not directed to children. We do not knowingly collect Personal Data from children through the Service.
14. Third-Party Services and Links 🔗
The Service may interact with third-party platforms or contain links to third-party sites. Their privacy practices are governed by their own policies, not this one.
15. Changes to This Privacy Policy 🔗
We may update this Privacy Policy from time to time. When we do, we will revise the effective date and, where required, provide additional notice for material changes.
16. Contact Us 🔗
If you have questions about this Privacy Policy or our privacy practices, contact:
Everview AI Inc.
Privacy Team
Email: privacy@everview.ai
Support: support@everview.ai
Mailing Address: 1151 West Georgia Street, Vancouver, BC V6E 0B3, Canada